Service Desk

We deliver our frontline Service Desk within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). We provide a single point of contact to meet the communication needs of both end users and IT staff whilst meeting the KPI’s defined in a Service Level Agreement.

Agreed Service Deliverables will include:

• Incident management
• Problem management
• Configuration management
• Change management
• Release management
• Service-level management
• Availability management
• Capacity management
• Financial management
• IT service continuity management
• Security management