Overview

When we develop an infrastructure (IaaS) service for you, we want to make sure it's ready to go and that your operational teams are happy with their roles and responsibilities. That way, we know you're going to get the best from our service. We call this 'Service Introduction' and we implement it for any new or changed service. It ensures that the quality of service being developed is delivered to your business in a supportable way and that standard processes are being used to maintain and support the service. We monitor our services so that we can manage the availability and capacity of our infrastructure. This ensures that the best possible service uptime is achieved for you. Our change management and control process will make any alterations to your service straightforward and effective, with the minimum of disruption.